Freesia Midi Dress

Shipping and Returns Information 

WE SHIP WORLDWIDE

PROCESSING TIME

All orders are processed, verified, and shipped within 2-4 business days or sooner.

First in Line orders are processed within 1 business day.

BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.We are not responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed/refused packages.You can track your package using the tracking number Provided.

**Important: The time it takes to receive items includes Processing + Shipping Transit time. For example, choosing a Next Day Shipping service does not guarantee you will receive it the day after you place your order.

HOW LONG IS SHIPPING?

All orders are processed, verified, and shipped within 2-4 business days.Once your order has been shipped, the estimated time of arrival depends on the shipping method selected at checkout.BLACK FRIDAY / CYBER MONDAY: All orders are processed, verified, and shipped within 3-6 business days.

**All international packages may be processed through customs regulations which may cause a delay with delivery times**

HOW DO I TRACK MY ORDER?

When your order has shipped, a confirmation email that includes your tracking number is sent so that you can follow the progress of your shipment. 

CUSTOM FEES? International Shipping

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the discretion of custom agents to release your package.

We do not have any control over customs charges, or know what the charges will be, if any.  If your package is being held by customs, you may need to pay the custom fees in order to retrieve your package. If you don't, the package will be returned to us.

RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:

All return request must be submitted through our Return Portal

Merchandise must be returned within 7 business days of receipt.

Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled.

Merchandise must have all tags, including any hangtags attached.

Any merchandise marked "Final Sale" cannot be returned.

We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear.

The customer is responsible for shipping fees to send the order back to Ninth and Maple

Shipping fees are non-refundable.

We inspect all items diligently before shipping; therefore, damaged merchandise is extremely unlikely.

Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.

RETURN PROCESSING TIME

Upon receipt of your package, your return for store credit will be processed within 5-10 business days. You will be notified via email once your return has been processed.

WHEN MAKING AN RETURN: Pack your merchandise securely in the original product packaging, if possible.

Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.

Be sure to include your Packing Slip with your return. If you can't find the Packing Slip, include your order number, billing name & addresson a piece of paper with your return.

Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.