Frequently Asked Question

What products do you offer?

At Ninth & Maple, we curate a versatile collection of women’s apparel designed for everyday wear and special occasions alike. Our selection features a range of dresses, coordinated sets, outerwear pieces, and statement garments created to suit different styles, seasons, and preferences.

Each product in our collection is chosen with attention to design, comfort, and wearability. From flowing silhouettes and structured pieces to bold patterns and timeless solid colors, our styles are intended to complement a variety of personal looks and occasions.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout prompts to complete your purchase.

What payment methods do you accept?

We accept payments through Amazon, American Express, Apple Pay, Diners Club, Discover, JCB, Maestro, MasterCard, PayPal, Shop Pay, Union Pay, Visa.

How long does shipping take?

Orders are processed within 1–2 business days and delivered within 2–4 business days via USPS or FedEx in the United States, with $9.95 shipping on orders up to $145.99 and free shipping on orders $146 and above.

Do you offer international shipping?

No, We only ship to United States now but in future will look to expand to other countries.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please ensure your billing details are accurate. You will receive a confirmation email once payment is successfully completed.

What is your return window?

Customers in the United States may return eligible items within 14 days of receiving their order. Products must be unused, undamaged, and in their original packaging with all tags and accessories.

Who pays for return shipping?

If you receive a defective, faulty, or incorrect item, Ninth and Maple covers the return shipping cost. If you change your mind or ordered the wrong product, you are responsible for the return shipping cost. Shipping fees paid at checkout are non‑refundable.

Do you charge restocking fees?

No, Ninth and Maple does not charge any restocking fees.

How long do refunds take?

Once your return is received and approved, refunds are processed within 10 business days. Refunds are always issued back to the original payment method used at checkout.

Customer Support Hours

Monday – Friday: 12:00 PM – 4:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We respond within one business day