Refund policy

7 Days Easy Free Returns

At https://ninthandmaple.com/, we want you to be completely satisfied with your purchase. If for any reason you're not happy, we offer a simple and hassle-free return process.

Return Policy Details:

  • Return Period: You can return items within 7 days of receiving your order.
  • Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
  • Return period is extended to 14 days during the holiday period (Month of December ONLY)

How to Return an Item:

  1. You have 7 days from the delivery date to submit your return request here. 
  2. Receive Return Instructions: After your return is submitted you will receive a follow-up email containing instructions for return. 
  3. Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, and documentation.
  4. Send the Package: Drop off the package at the nearest shipping point as specified in the return instructions.

Refund Process:

RETURNS WILL BE ISSUED STORE CREDIT ONLY.

  • Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
  • Refund: After approval, we will process your Store Credit. 

Exchanges:

Feel free to contact us via email or phone to discuss any issues with your product. We’ll do our best to find a suitable solution together.

Non-Returnable Items:

Some items may not be eligible for return due to hygiene or safety reasons. These items will be clearly marked as "non-returnable" in the product description.

Customer Service:

Address: 1910 Pacific Ave, Dallas Texas 75201, United States

Phone: +1262-333-6837

Email: support@ninthandmaple.com

Customer Support Hours

Monday – Friday: 12:00 PM – 4:00 PM
Saturday & Sunday: Closed

Time Zone: (GMT-06:00) Central Standard Time (Chicago)
Response Time: We respond within one business day

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